Southern HSC Trust gets to grips with a major IT outage
In a statement from the Southern HSC Trust (18th September), a spokesperson said that the IT issues which caused disruption to the Trust’s services have been resolved and the phased restart is complete.
All surgeries and outpatient appointments scheduled for Friday 19 September, took place as planned.
Community services are also operating as normal.
A spokesperson said: “Staff have contacted all patients whose appointments were cancelled this week, and we are working hard to reschedule these as soon as possible.
I”t will take some time for normal business to be fully restored, and the Trust sincerely apologise once again to every patient and service user who has been affected by the disruption.
“The cause of the outage is still being investigated. We have requested a full technical analysis from our system provider in order to understand how the outage happened.
“This will inform wider root cause investigations which are already underway. There is nothing to indicate any cyber related issues.
“We are hugely grateful for the support of NIAS, other Trusts and the wider HSC system who have been supporting us this week.
“We would also like to thank our local political representatives and other partner organisations who kindly offered assistance.
“Once again thank our dedicated staff who are working hard to ensure that we recover as quickly as possible from this issue and minimise any ongoing impact for patients.
“A helpline has been available until 8pm Thursday evening for patients who have been affected by the disruption: telephone – 028 3756 0009.
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