As the uncertainty of the coronavirus (COVID-19) situation continues to evolve at pace, we want to assure you that we are taking the necessary steps to minimise disruption to our customer engagement and client service, while protecting the health and safety of our team, our clients and our stakeholders.
An INvest NI spokesperson said: “First, we are ensuring up to date information is available on nibusinessinfo.co.uk, which is instantly accessible to all businesses across Northern Ireland.
“Second, we are actively working with businesses and Department for the Economy to prepare business continuity programmes across Northern Ireland. This is a major undertaking and we would encourage you to raise any specific business issues with our teams.
“Third, we have implemented remote working in our Northern Ireland, London and mainland European offices, as we have had in China for several months. By taking this step, we hope to ensure we are able to continue to deliver high standards of support and customer service. Our teams are available by email and phone as before.
“Currently our other offices remain open, however, we are now taking some steps to minimise the risk of any virus transmission.
- We are encouraging our staff to use skype or telephone as the primary means of contact with customers, and to reduce face-to-face meetings.
- If a face-to-face meeting is necessary, all visitors are asked to complete a screening questionnaire in advance and access may not be possible for higher risk visitor groups.
“We are fully prepared for the eventuality where we have to close any of our other offices.
- We have the technology infrastructure for all of our staff to work remotely. We have tested all remote access systems and processes.
- We have video conferencing and remote communication capability to enable employees and clients to continue interaction without the need to travel.
- We have the technology to move to digital solutions for delivery of our workshops and conferences.
- Our staff are also instructed that if they have symptoms of coronavirus (fever, a new cough, and sore throat) then they stay at home. The same has also been communicated to those who are considered to be at high risk, or have family members at risk or with symptoms.
“By taking these steps, we hope to ensure we are able to continue to deliver high standards of support and customer service and to support and deliver business continuity programmes as they go live.
“The situation we face is unprecedented and highly fluid. We will continue to monitor and follow the advice of Government and the Public Health Agency.”