RENOWNED for delivering practical skills training to benefit local businesses in the South Eastern Region, a local further education college is helping the hospitality sector maximise on the demand of the ‘domestic tourist’ by offering a range of training packages to enhance the skills set of staff within the industry.
South Eastern Regional College (SERC) has collaborated with Hastings Hotel’s iconic Slieve Donard Resort and Spa to help them maximise on this home grown appetite by developing the skills of key staff through the delivery of an NVQ Hospitality qualification which it said will improve customer service and staff morale.[caption id="attachment_45552" align="alignleft" width="390"] Get Results: SERC is delighted to have collaborated with Hastings Hotels to deliver practical hospitality training, designed to up skill their staff. Pictured is Hotel Assistant Manager Mohamed Abou Saleh and SERC Principal and Chief Executive Mr Ken Webb.[/caption]
Stephen Meldrum, Hotel General Manager explained why they signed up to the training saying: “Investment in skills development is vital for maintaining our strong commitment to the first class customer service we pride ourselves in, which is so important to our customers.
“On completion of the training, our staff will have the expert skills and knowledge to offer a higher standard of customer service which will help grow our business.
“As the training is largely carried out on-site, time out of the work-place is minimised and allows new skills to be put into practice immediately. With SERC’s help, we have saved time and money and are set to gain a real competitive advantage as a result of enhanced customer service. I would encourage other local businesses to talk to SERC when they’re planning to develop their team’s skills base and enhance customer service.”
Ken Webb Principal and Chief Executive at SERC said: “It has been recognised that the hospitality industry within Northern Ireland is growing. Skills development is fundamental to the success of the sector and we have the skills, expertise and flexibility to deliver this.
“We understand how hard it is for businesses to up-skill employees with other demands on their time and money. That’s why we make it as easy as possible for participants by working with them to minimise the impact of releasing staff. It’s a real partnership.”
The training was funded through the Department for Employment and Learning’s Apprenticeship NI Framework.
SERC offer unique access to state-of-the-art technologies, facilities and expertise, providing a cost-effective, fast-turn around service tailored to suit your individual requirements. To find out how your business can get results from SERC please visit our website at www.serc.ac.uk or call 0845 600 7555.